FAQ - We all have questions sometimes...
How do I purchase/apply a gift card?
Currently we only offer gift cards for sale and use in our brick & mortar store. Those gift cards are not compatible with our online store at this time, but we are looking into a system that will allow us to accept any of our gift cards in-store or online. Stay tuned!
Are your products organic?
We strive to sell products that are “certified” organic whenever possible. These products will display the “Certified Organic” seal on our website, and in most cases, you will notice a slight increase in the price of those products (certifying organic does come with a price!). However, we also strive to procure all our other products from farms and craftsmen who vow to utilize only organic production methods.
Is your Anointing Oil edible?
Our Anointing Oil is crafted by us using our food grade Mission Extra Virgin Olive Oil, but we also include a few essential oils for fragrance. This renders our Anointing Oil inedible, so please do not ingest it. You should only use it topically for anointing!
Why does it sometimes take so long for an item to come back in stock?
We prefer to let our shelves sit empty rather than sell our customers inferior stock. While it would be easy to purchase lesser quality products, we are committed to bringing you only the best. Our growers are regularly impacted by unpredictability due to weather, crop success, and even international crises including conflict. When items do arrive at our facility, they are subject to our rigorous quality control process in order to make sure we only provide the best olive oil, balsamic and gourmet food items to our customers. We usually will announce on our social media sites when a product is back in stock.
Does Olive Oil Divine sell on Amazon.com?
To guarantee the authenticity and quality of our products while keeping our prices as low as possible, we do not sell on internet marketplaces such as Amazon, Walmart, or eBay. If you see our products listed on those marketplaces, they are being sold by a third party, and we have no way of guaranteeing their quality. Please note that products bought from third parties must be returned through those channels and are not returnable to us.
What is your exchange & return policy?
We are unable to exchange or accept returns for all food products, however if you find dissatisfaction with one of our products, please contact us so we can make it right in some way! All other non-food items carry a 90-day 100% satisfaction guarantee. Please contact us for return information on these items before returning. All shipping charges are non-refundable. Click HERE to review our full Policies & Terms of service.
What if there are items missing, damaged or incorrect products when I receive my order?
Contact us within 24 hours of receipt at email@example.com with your Order Number and details of the problem. Please provide us with pictures of the incorrect or damaged items in their original shipping box(s). All product labels should be visible in the pictures. Do not dispose of any damaged items, their shipping box(s) and packaging material until we acknowledge that you should do so. We will ship you the missing, damaged or replacement items at no cost, and we will not ask for any item(s) back that was incorrectly sent to you. You may keep as a gift from us!
How do I know that my order has been successfully submitted?
Typically, within a few minutes of submitting your order, you will receive a confirmation email from us containing your Order Number and the details of your purchase.
There was an error message when I tried to check-out, what now?
If you are experiencing an issue while entering your payment information, the billing address you entered might not match the address of the card being used. Our payment system requires that the billing address provided matches the card for our customers’ protection. Please contact your bank to ensure your billing address is correct or if there are any other issues that may cause the payment to be rejected.
How do I cancel or change my order after I have submitted it?
Canceling or changing your order is usually possible (but not guaranteed) if you contact us within 1 hour of submitting it. Since we strive to ship out all orders on the same day as placed, it is possible that we may have already shipped your order. Contact us at firstname.lastname@example.org or by calling us at 423-707-7087 to request a change order or to cancel.
How do I make payments using PayPal?
Currently, we do not accept payments through PayPal.
When can I expect to receive my shipment?
Orders are typically shipped from our store within 1 business day (but not guaranteed) of the order being placed. Your order should arrive within 1 to 4 business days after the shipment date depending on your location and weather. We do not guarantee transit times, but if you need faster or overnight shipping, please call us (423-707-7087) to discuss before submitting your order.
How can I track my order?
A tracking number will be provided to you as a clickable link with your Shipping Confirmation email once we have your order packaged up and ready to ship. You may use that number to track your package. If you have not received an email from us with your shipping details, please check your SPAM folder, or contact us to check on your order. Our shipping team can be reached Monday through Friday 10:00am to 5:00pm EST.
How is my order shipped?
Orders are shipped via ground (UPS or USPS) during regular business days & hours, excluding holidays. Any orders placed on Saturday or Sunday may not be shipped until the following normal business day.
What are your shipping rates?
Online orders will qualify for free shipping within the continental US if your order subtotal is above our “Free Shipping” threshold. You will find that current threshold amount at the top of our webpage in the Green-Header-Bar. All other orders will incur our current flat-rate shipping fee that is published on our checkout page, which you can review before placing your order.
Why don’t you offer free shipping?
We DO offer free shipping on orders that exceed our current free shipping threshold! On all other orders, we provide a discounted flat-rate shipping cost. We strive to maintain the lowest possible prices for our products, but rather than subsidizing the cost of shipping within our product pricing to offer free shipping on every order, we opt for a more transparent pricing system.
Why do I have sales tax added to my order?
Olive Oil Divine charges sales tax in accordance with multiple and ever-changing state laws. If you have questions about how that works, please contact us.
Which countries do you ship to?
Currently, we only ship to the continental US, but if you need shipping outside of this area, feel free to call us to place your order and we will quote you our cost (no markup) for special shipping rates. However, packaging materials might still be chargeable to you.
Can I deliver to another address other than my card billing address?
Yes. You can enter that during the checkout process.
Is ordering through your website or by calling you on the phone secure?
Yes. We take the utmost care with the information you provide us with when placing an order through our online store or when you call us. All website orders are placed using Transport Layer Security (TLS) to secure all connections, and our website requires a secure SSL certificate. All telephone order data is encrypted during transmission of credit card and personal customer information using industry-leading RSA 2048-bit keys to encrypt and decrypt card data.
Is my personal information kept private?
Any information that you share with us is kept secure, private, and confidential. We never sell, share, or rent your personal information except as could be required by law.